Thank you for purchasing and supporting our game, Cyborg War Hero: Galactic Battlegrounds. We hope you enjoy the epic sword fighting and survival experience on the distant battlegrounds of Mars. However, if you encounter any issues or are not completely satisfied with your purchase, please refer to our Refund and Returns Policy below.
1. Refund Eligibility
At Space Cyborg, we want to ensure your gaming experience is smooth and enjoyable. If you have made a purchase through our website Aulweg 41C, Gießen and would like to request a refund, please ensure the following conditions are met:
- Technical Issues: If you experience technical issues that prevent you from playing Cyborg War Hero: Galactic Battlegrounds, such as failure to launch, crashes, or bugs that significantly affect gameplay, you may be eligible for a refund. Please reach out to our customer support team at help@spacecyborg.shop for assistance.
- Unwanted Purchases: If you accidentally made a purchase or changed your mind after purchasing, we can offer a refund within 7 days of the purchase date, provided that you have not downloaded or used the game. Once the game has been played or downloaded, refunds may not be issued.
- No Refund for In-Game Purchases: Please note that in-game purchases, such as weapons, skins, or other virtual goods, are non-refundable, as they are considered part of the gameplay experience and consumed within the game environment.
2. Returns Process
Unfortunately, we do not accept physical returns for any purchases related to the game, as Cyborg War Hero: Galactic Battlegrounds is a digital-only product. However, if your purchase was a gift or you believe there has been an error, please contact us at help@spacecyborg.shop within 7 days of the purchase to discuss your situation.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at help@spacecyborg.shop with your order number and a brief description of your issue.
- Provide Details: Include any relevant information regarding the problem you’re encountering with the game or purchase.
- Wait for Confirmation: Our support team will review your request and confirm your eligibility for a refund. We may ask for additional details if necessary.
- Refund Processed: If your refund request is approved, we will process it back to the original payment method within 7–10 business days.
4. Refund Exceptions
- Game Usage: If the game has been used, played, or downloaded, refunds may not be processed.
- In-Game Purchases: As stated above, in-game purchases such as weapons or skins are non-refundable.
5. Contact Us
If you have any questions or need assistance with a refund or return request, feel free to contact our support team:
- Email: help@spacecyborg.shop
- Website: Aulweg 41C, Gießen
We are committed to providing you with the best possible gaming experience, and we strive to resolve any issues promptly and fairly. Thank you for being a part of our Cyborg War Hero community!
Space Cyborg is dedicated to ensuring your epic galactic journey is as exciting and smooth as possible. Don’t hesitate to reach out if you need assistance. We’re here to help!